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RENTAL TERMS AND CONDITIONS

1. GENERAL INFORMATION ABOUT OUR WEBSITE

By using our website, you fully accept these Terms of Our Rental. Completing a reservation with RentCar.gr means that you, the tenant have agreed and accepted all the terms of our site, therefore all information must be read and understood thoroughly.

We have the right to modify these terms at any time.

Access to our site is available 24 hours a day. In rare cases, the search engine may not be temporarily available due to system maintenance or update. In that case you can contact us by email or phone.

RentCar.gr is committed to ensuring that the information you provide while making a reservation is secured.

While making a reservation, your personal information is required for the process of the reservation (name, surname, telephone number, credit card details, e-mail address, home address, country of origin, postal code and date of birth). By submitting the reservation you agree for the use of this information to be used to complete your booking.

The customer commits to not allow any person to drive the vehicle beyond the persons appearing as drivers in the Rental Agreement signed. In any other case he will be held liable for any damage to the vehicle or to third parties in such case.

The rental day is calculated on a 24-hour basis, with a grace period of 1 hour after the declared time of return or receipt of the car. In case of delayed return, more than 1 hour, then another rental day is charged. The company reserves the right -depending on the availability- to provide a different type of car from the original booking with another one similar or a better class.

In order to provide you the best possible service as well as to upgrade our services, after the expiration of your rental, we send evaluation forms. Any customer feedback and experiences help us become better.

2. DRIVER’S LICENSE

The driver must hold a valid driving license for at least one (1) year. The license must be:

  • Greek, or
  • European (EU member states), or
  • For non-EU countries: the International Driving Permit (IDP) is mandatory and must always be accompanied by the original local driving license.

Please note:

  • The renter is solely responsible for ensuring that all documents are valid for use in Greece.
  • All licenses must be presented in physical form (original card). Digital versions, photocopies, or mobile applications are not accepted.

3. RECEIPT / RETURN

The delivery and return of vehicles takes place at any port, airport, or city in Crete by prior arrangement. The company reserves the right to cancel a reservation after a one-hour delay at pickup if no communication has been received from the customer.

In case of delayed arrival beyond our control (e.g., flight delays,...), the company will make every reasonable effort to accommodate the new arrival time.

For pick-ups and drop-offs between 22:30 and 01:00 and between 06:00 and 07:00, an additional charge of €20 applies.

For pick-ups and drop-offs between 01:00 and 06:00, an additional charge of €50 applies.

4. GEOGRAPHICAL LIMITATIONS

Transportation outside of Crete is not allowed.

5. REQUIRED DOCUMENTS

Upon receipt of the car it is necessary to present a Driver's License, Passport or Identity card and a valid Physical Credit or Debit Card. Please note that the tenant's name must be the same on every needed document.

6. DRIVER’S AGE

The tenant and driver must be over 20 years of age. The driver must hold a license for at least one year. There may be special conditions for drivers aged 20-24 & aged 74+1 day- Please contact us.

Drivers from 20 to 24 years old can access to A, B, C categories (Manual or Automatic Gear Box) and small SUV - Drivers from 25 can access all categories

7. MINIMUM RENT

The minimum rental at RentCar.gr is 1 hour, which is defined as 1 (one) day’s rental.

8. CANCELLATION AND CHANGE POLICY

1. Refund Percentage for Cancellations : A refund of 75% of the total booking amount will be provided if the cancellation is made up to 8 days before the start of the contract. 25% Advanced payment is non refundable. No refund is given if the cancellation is made less than 8 days before the start of the contract or for last-minute bookings. 

2. Changes to Reservations : Booking changes can be made subject to availability and in accordance with the rental terms. Last-minute bookings (within 24 hours) may undergo changes in the duration and time of vehicle delivery, with notification provided to the customer. For changes made less than 8 days before the scheduled pick-up date, where the rental duration is shortened, no refund will be issued for the unused rental period.

Vehicle Change due to Personal Preference / Comfort : RentCar.gr provides the customer with a vehicle from the category reserved. In the event that the customer wishes to change the vehicle for reasons of personal comfort and not due to the company’s responsibility or a technical issue with the vehicle, the change may be carried out subject to availability with an additional charge of €20. The company bears no responsibility for the customer’s request to change the vehicle if the original vehicle met the agreed specifications of the reserved category.

3. Early Return of Vehicle : In the event of an early return of the vehicle, no refund will be issued for the remaining days of the contract.

4. Non-Refundable Cancellations - Refunds are not applicable in the following cases:

• Non-acceptance of the vehicle rental terms and conditions.
• No-show.
• Invalid or expired driver's license, or absence of a license.
• Failure to complete the payment for the deductible amount and/or the balance of the reservation.
• Customer behavior in the office that is not compatible with the rental terms.

5. Policy Validity for All Customers : Our cancellation and refund policies apply uniformly to all customers, regardless of their country of origin.

By accepting these terms, all users agree to abide by the cancellation and refund policies stated above, subject to the jurisdiction specified in Article 21 (Law and Jurisdiction).

 Our cancellation and refund policies apply uniformly to all customers, regardless of their country of origin. By accepting these terms, all users agree to follow the cancellation and refund policies outlined above, subject to the jurisdiction specified in Section 20 (Governing Law and Jurisdiction).

9. RETURN OF THE VEHICLE

The tenant must return the vehicle to the agreed location and date as specified in the Rental Agreement. If the vehicle is returned to a different location additional costs apply and must be arranged in advance. Delays in drop-off exceeding 1 hour, as specified in the Rental Agreement, will incur an additional day charge.For any delays exceeding the one-hour grace period, please contact us immediately to avoid cancellation of your coverage..Vehicles must be returned with the same fuel level as at the time of rental. If returned with less fuel, a fee of 15€  plus the cost of the missing fuel will be charged.

Modifications of drop-off must take place at least 24 hours before the initial scheduled date and time.

10. GENERAL CONDITIONS FOR RENTING A CAR

Customers pick up the rented vehicle as it is described in the Rental Agreement , in perfect working condition, with all its documents, tires, wheels, crystal/glasses, tools, and accessories, and undertake the obligation to take care of it and return it in the same condition as received. Furthermore, customers must respect and drive according to the Highway Code (KOK) applicable in Greece.

By signing the Rental Agreement, customers accept the rental terms and conditions as defined by RentCar.gr. 

In case of an accident, the tenant is obliged to immediately inform RentCar.gr and to immediately notify the Traffic Police and the Insurance Company.

11. WAYS OF PAYMENT

We accept payments by credit cards, debit cards (Visa and Mastercard, Maestro, Masterpass), Payments via PayPal and Stripe are accepted exclusively for online transactions at booking process , in cash and deposit in the bank with the reason for the tenant's name:
EUROBANK
WIN CONSULTING SA
IBAN:GR2802603300000130200934935
BIC/SWIFT: ERBKGRAA

Please note: Paypal & Stripe-supported payment methods such as American Express (AMEX) are not available for on-site payments

Security Deposits can be made with a debit or credit card Visa & Mastercard and are processed by the Greek card payment company Cardlink. They are automatically released at the end of the rental agreement. Please note that the actual time for funds to appear in your account may vary depending on your bank’s processing times, which typically range from 14-30 business days. RentCar.gr is not responsible for delays caused by your banking institution.

12. SPECIAL EQUIPMENT AND ADDITIONAL BENEFITS

Child seats are available upon request for all ages according to weight as well as a Specialized Navigation System upon request both with additional charges. Due to insurance policy, it is the tenant's obligation to place the seat in the car.

Note: Seat standards may differ in other countries.

Our company is able to provide you with an additional option upon car pickup at the Rental Desk, which covers Tires & Glasses  of the car, which is not cover by most of insurance companies in Greece.

13. SMOKING INSIDE THE CAR - VEHICLE CLEANING

Smoking is prohibited in all our cars.

The vehicle must be returned in a suitable state of cleanliness to allow for inspection upon collection. If the cleanliness of the vehicle upon return prevents an external inspection, an additional charge of €20 will be applied to the card declared upon car delivery.

During the vehicle inspection, if it is found that the driver or passengers have smoked inside the vehicle, if the terms for transporting pets have not been followed, if the vehicle interior is dirty or stained with residues such as sand, sunscreen oils, salty seawater, etc., an additional cleaning charge of €150 will be applied to the card provided at the contract signing for the biological cleaning of the vehicle interior.

14. ANIMALS & PETS

Animals or pets are not allowed inside our cars. The only way to be allowed, is to use special boxes, such as those used in airplanes.

15. KEY LOSS/ROAD ASSISTANCE

In case of the loss of a key, the tenant must immediately inform RentCar.gr in order to get a spare key. Additional charge: Key cost + Administrative expenses €25 + Transport cost (calculated based on mileage)

16. FINES AND VIOLATIONS

Administrative Sanctions resulting from traffic violations committed during the rental period of the car are fully borne by the tenant and the company must be informed immediately. If the company receives fines related to traffic code violations, an additional charge equal to the amount of the fine + €15 (administrative expenses) will be charged to the card declared at the time of contract signing.

In case of license plate removal by authorities, a penalty of €500 will be applied.

17. USE OF THE VEHICLE BY THE TENANT

The customer expressly agrees to the following:

  • Keep the vehicle in good condition
  • Respect the Traffic Code
  • Do not violate traffic lights or the STOP signal
  • Respect the speed limits
  • Do not drive off-road or on a dirt road (eg Balos beach) Failure to comply with this rule will result in a €350 charge upon return, cancellation of the Platinum coverage for Wheels, Underside, and Glass (WUG), and full liability for any damages caused.
  • Do not drive under the influence of alcohol or any other substances
  • Do not use the vehicle to tow another vehicle
  • Do not perform activities for the purpose of subletting the vehicle
  • Do not use the vehicle to participate in competitions or sports, either formal or informal
  • Lock the car properly, in a suitable, appropriate and safe place when not in use
  • Do not provide as collateral, pledge, sell, lease, assign, mortgage, lend or even change or convert any part of the vehicle
  • Stop the car immediately in case of the slightest external or internal indication of technical weakness

Mechanical damages caused by negligence or improper use of the vehicle remain the responsibility of the customer. Examples include: Using the wrong fuel, Failing to apply the handbrake on steep slopes, driving at excessive speeds or sudden braking, Ignoring warning lights on the dashboard , Overloading the vehicle, Improper use of the manual or automatic transmission, Leaving lights or lamps on that cause the battery to drain. This list is not exhaustive

18. FREE BENEFITS

  • Theft insurance*
  • Liability insurance
  • Personal accident insurance*
  • Fire safety*
  • Conflict damage relief*
  • All taxes, fees and VAT
  • Airport taxes
  • Traffic fees / tolls
  • Special Location Fee
  • Emergency Roadside Assistance
  • Fair Fuel Policy
  • Credit card fees
  • Vehicle Replacement in case of mechanical failure
  • Unlimited free kilometers
  • Emergency communication service
  • Pickup and drop off directly at Airport
* include in Gold Package only

19. INSURANCE

1. Silver Package

Includes third-party liability insurance (CDW), which is the minimum required by Greek legislation (Law 489/1976) for a vehicle to circulate on the Greek road network.

The customer is fully responsible for all damages during the rental period.

2. Gold Package 

Includes the following coverages:

  • Collision damage coverage*
  • Theft coverage
  • Fire coverage
  • Personal accident insurance
  • Third-party liability insurance
  • Towing and vehicle replacement in case of mechanical damage
  • Additional driver at no charge, provided the second driver is between 25–75 years old
* with lower excess

3. Platinum Coverage*

Platinum Coverage is optional for drivers aged 25–74 and mandatory for all other age groups. It covers tire and glass damages, which are not included in Silver or Gold packages.

Available only with the Gold Package (not with Silver). Price depends on vehicle category and rental duration.

Platinum Coverage also includes underbody protection, covering parts underneath the car (e.g., chassis, oil pan, exhaust). Underbody protection does NOT apply in cases of driving on unpaved or unsuitable roads, Reckless or negligent driving, Hitting curbs, potholes, or other road hazards

Renters are expected to drive responsibly and remain on paved, public roads at all times. Failure to do so may result in full liability for underbody damage, even if Platinum Coverage has been selected. 

* with lower excess

4. Diamond Package (Zero Excess - exclusively for drivers aged 25 to 74)

The Diamond Package includes all coverages from the Gold Package + Platinum Coverage, with zero excess for damages. This package is available only for rentals of 7 days or more and applies to vehicles from the SUV category, excluding Small, Economy, and Medium (manual or automatic) categories.

  • A small security deposit is still required, which covers any fuel discrepancies upon return, fines incurred during the rental, potential biological cleaning if the vehicle is returned in an excessively dirty condition, as detailed in Article 13

Important: Damages to tires and glass are NOT covered by our standard insurance packages (Silver and Gold). To protect yourself from these damages, we recommend adding the optional Platinum Coverage*. Without this coverage, you will be fully responsible for any costs associated with tire or glass damage. The final amount for optional tire and glass coverage depends on the vehicle category and the rental duration.

We strongly recommend adding Platinum Coverage to avoid unforeseen expenses for tires and glass, which are typically not covered by most insurance providers.

Costs for processing claims: regardless of coverage: 35€

Regardless of the coverage you have chosen, a security deposit is required to cover the deductible. The amount depends on the driver's age, the vehicle category, and the coverage selected. For more information, regarding deposits/deductible amounts and coverage, please contact our office  at info@rentcar.gr.

SECURITY DEPOSIT

For drivers aged between 25 and 74 years old, the security deposit amount depends on the selected insurance package and the vehicle model, as follows:

  • SILVER Package: from €950 to €3,650
  • GOLD Package: from €600 to €2,600
  • PLATINUM Package: from €250 to €1,200
  • DIAMOND Package: from €150 to €600

For drivers outside this age range, please contact us for more information  at info@rentcar.gr.

ACCIDENT/INCIDENT

In case of an accident/incident, regardless the coverage choosen, the client is obligated to immediately inform Rentcar.gr so that the insurance company can come to record the damages at the exact location.
The renter must also contact the police authorities and provide Rentcar.gr with the official report from the authorities, as well to fill the incident report through the following link : https://rentcar.gr/en/support/incident-report
Failure to comply with this procedure will result in the total cost of the damage being attributed to the client and charged to the declared card.

In case the responsibility of the renter or the declared drivers is involved, the cost will be up to the amount of the excess /deductible (only with the Gold and Platinum Package)

Εxcluding for all packages : violations of the Traffic Code, such as driving under the influence of alcohol, drugs, etc., where the total cost will be charged).

Clause of Acceptance of Damage Estimation & Consent to Charge

The Renter and any authorized driver declare that, in the event of damages to the rented vehicle, they are obliged to sign and/or electronically accept the repair cost estimation form (“Estimation Repair”), which is issued by the Company upon the return of the vehicle. Acceptance of this form constitutes explicit consent for charging the Renter’s credit/debit card with the amount corresponding to:
The agreed deductible (excess), if applicable according to the selected insurance package.
Any additional charges not covered by the deductible (such as immobilisation, administrative file fees, VAT where applicable), provided that they are explicitly stated in the estimation form.
In the event that the Renter refuses or fails to sign, acceptance may be evidenced through electronic signature, confirmation via email/SMS, or any other verifiable means of communication. Failure to provide a signature does not release the Renter from the obligation to pay the agreed amounts.

Exclusions

Insurance coverage does not apply in cases where the driver is under the influence of alcohol or drugs. It is also void in the event of non-compliance with the Road Traffic Code, such as crossing a double solid line, illegal overtaking, or turning in a prohibited area. Any violation of a red traffic light or failure to comply with a STOP sign is also excluded. Driving on off-road or unpaved roads — including but not limited to areas like Balos Beach or Agiofarago — is strictly prohibited and not covered. Exceeding the legal speed limits will void the insurance coverage. Additionally, any accident that occurs while the vehicle is parked, during parking maneuvers, or as a result of driver negligence is excluded. Damage caused to the interior of the vehicle, the underbody, or the roof is not covered. Finally, damage to windows or tires is excluded from coverage unless the optional Platinum Insurance covering these parts has been purchased and included in the rental contract.

Personal Belongings:

The company accepts no responsibility for any personal belongings left or forgotten inside the vehicle. The customer is obliged to carefully check, upon returning the vehicle, that no items have been left behind. If any item is found, the company may provide the customer with a link to our partner courier service, through which they can request its return at their own expense. If the item is not found, full responsibility rests solely with the customer.

20. CAR CATEGORIES

  • Small Manual: Hyundai i10 / Suzuki Celerio / Peugeot 108 etc...
  • Economy Manual: Toyota Yaris / Kia Picanto  etc...
  • Medium Manual: Hyundai i20 / Suzuki Baleno / Suzuki Swift / C3 / Seat Ibiza / Peugeot 208 / Toyota Yaris 2023 / Hyundai i20 Premium / Toyota Yaris Steel 1,5L etc...
  • Small Auto: Hyundai i10 Auto / Kia Picanto Auto etc...
  • Medium Auto: Suzuki Baleno Auto / Peugeot 208 Auto / VW Polo Auto / Suzuki Swift Auto / Citroen C3 Auto / Mazda 2 Auto / Mazda 2 Hybrid Auto / Toyota Aygo X Αuto / Toyota Yaris Auto etc...
  • Medium Manual Diesel: Peugeot 208 Diesel / Suzuki Swift Hybrid / Kia Rio / Nissan Micra etc...
  • Full Manual: Peugeot 301 Diesel / Toyota Corola Active etc...
  • Cross Manual: Citroen C4 Cactus / Seat Arona / Kia Stonic etc...
  • Suv Hybrid Manual: Suzuki Vitara Hybrid / Peugeot 308 Manual / Peugeot 2008 / Toyota Yaris Cross / Audi Q2 etc...
  • Suv Manual: Nissan Qashqai / Peugeot 2008 Diesel / Peugeot 308 Diesel / Suzuki Vitara Hybrid 4WD / Suzuki S-Cross etc...
  • Suv Large Manual: Peugeot 3008 Diesel / Toyota RAV4 / Nissan Qashqai Hybrid ...
  • Suv Cross Auto: Seat Arona Auto / Peugeot 308 Auto / Kia Stonic Auto,etc...
  • Suv Auto: Suzuki Vitara Auto / Toyota C-HR Hybrid / Peugeot 2008 Auto / C3 Aircross Auto etc...
  • Suv Hybrid Auto: Toyota C-HR Hybrid 2.0 / Peugeot 308 Auto Plus D / Peugeot 3008 Auto Diesel etc...
  • Suv 4WD Auto: Toyota RAV4 Auto / Nissan X-TRAIL Auto 5seats etc...
  • Suv Large Auto: BMW X1 Auto etc...
  • Suv Large Diesel Auto: BMW X1 Diesel Auto etc...
  • Medium Cabrio Manual: Mazda MX5 Cabrio etc...
  • Medium Cabrio Manual 500 : Fiat 500 Cabrio etc...
  • Medium Cabrio Auto: Mini Cooper Cabrio Auto etc...
  • Large Cabrio Auto: VW T-Roc Cabrio Auto etc...
  • 7seats Manual: Citroen Berlingo / Toyota Proace 7 seats etc...
  • 7seats Diesel: Peugeot Rifter D etc...
  • 7seats Auto: Toyota Proace Auto 7seats / Nissan X-Trail auto 7seats / VW Caddy Maxi Life Auto 7seats etc...
  • 9seats Manual: Toyota Verso Proace 9seats / Citroen Spacetourer etc...
  • 9seats Auto: Renault Trafic Auto 9seats etc...

21. GOVERNING LAW - JURISDICTION

The terms of the agreement are governed by the Greek laws, based on which these terms are also interpreted. For the resolution and settlement of any dispute arising from the interpretation or/and enforcement/implementation hereof, the Courts of Heraklion shall have exclusive jurisdiction.