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RENTAL TERMS AND CONDITIONS

1. GENERAL INFORMATION ABOUT OUR WEBSITE

By using our website, you fully accept these Terms of Our Rental. Completing a reservation with RentCar.gr means that you, the tenant have agreed and accepted all the terms of our site, therefore all information must be read and understood thoroughly.

We have the right to modify these terms at any time.

Access to our site is available 24 hours a day. In rare cases, the search engine may not be temporarily available due to system maintenance or update. In that case you can contact us by email or phone.

RentCar.gr is committed to ensuring that the information you provide while making a reservation is secured.

While making a reservation, your personal information is required for the process of the reservation (name, surname, telephone number, credit card details, e-mail address, home address, country of origin, postal code and date of birth). By submitting the reservation you agree for the use of this information to be used to complete your booking.

Without telephone communication the reservation is considered canceled.

The customer commits to not allow any person to drive the vehicle beyond the persons appearing as drivers in the Rental Agreement signed. In any other case he will be held liable for any damage to the vehicle or to third parties in such case.

The rental day is calculated on a 24-hour basis, with a grace period of 1 hour after the declared time of return or receipt of the car. In case of delayed return, more than 1 hour, then another rental day is charged. Otherwise the company RentCar.gr has the right not to deliver the car to the tenant. The company reserves the right -depending on the availability- to provide a different type of car from the original booking with another one similar or a better class.

In order to provide you the best possible service as well as to upgrade our services, after the expiration of your rental, we send evaluation forms. Any customer feedback and experiences help us become better.

2. DRIVER’S LICENSE

The driver must hold a license for at least one year. His driving license must be either Greek, European (for EU countries) or International (for non-EU countries).

3. RECEIPT / RETURN

Delivery and return of vehicles takes place at any port, airport or city of Crete by arrangement.

4. GEOGRAPHICAL LIMITATIONS

Transportation outside of Crete is not allowed.

5. REQUIRED DOCUMENTS

Upon receipt of the car it is necessary to present a Driver's License, Passport or Identity card and a valid Credit or Debit Card (in case you have chosen the Basic package). Please note that the tenant's name must be the same on every needed document.

6. DRIVER’S AGE

The tenant and driver must be over 19 years of age. For drivers who are 19 to 24 and over 75 years old there is an extra charge. In addition, when renting the car is mandatory to choose Full Insurance, it is also necessary to make a commitment on the driver card that will be used as a guarantee in case of any damage to the car.

You can see the prices below:

DRIVER’S AGE1-2 DAYS3+ DAYS
19-2421€7€/DAY
74+15€5€/DAY

7. MINIMUM RENT

The minimum rental at RentCar.gr is 1 hour, which is defined as 1 (one) day’s rental.

8. CANCELLATION AND CHANGE POLICY

The refund is not determined by the company RentCar.gr. If there is a change that will result in a higher rental cost, the tenant is obliged to pay the difference. If the vehicle is returned earlier than the scheduled date and time, no refund will be made.

9. RETURN OF THE VEHICLE

The tenant must return the vehicle to the agreed location and date as specified in the Rental Agreement. If the vehicle is returned to a different location there is an additional cost and is made by arrangement. If the tenant returns the car in different location without permission there are additional charges as defined by RentCar.gr.

10. DEBIT CARD/ WARRANTY

It is necessary to present a Credit or Debit Card (in case you have chosen the Basic package), or any other type of debit card in the tenant's name. Any amount held as collateral for the vehicle is returned in full within a period specified by the Bank of the tenant after the return of the car and as long as there is no damage or any loss.

11. GENERAL CONDITIONS FOR RENTING A CAR

Customers receive the rental vehicle described in the Lease Agreement in perfect working order, with all its documents, tires, tools and accessories, and undertake to take care of them. Also, customers must respect and drive according to the Road Traffic Code (KOK) that applies in Greece. By signing the Lease Agreement, customers accept the terms and conditions of rent as defined by RentCar.gr.

In case of an accident, the tenant is obliged to immediately inform RentCar.gr and to immediately notify the Traffic Police and the Insurance Company. The tenant must submit to Rentacar.gr a completed accident report form, a "Friendly Accident Report (DAA)" form which will state the registration number of the cars, the names, details and addresses of the drivers as well as the collision conditions, the accident plan and the name of the insurance company, signed by both drivers.

With each package option, you will need to present a credit card upon receipt of the vehicle.

12. BASIC PACKAGE

In the selection of the Basic Package the tenant is required to keep with him a credit card in which an amount will be committed depending on the category of the vehicle which will be provided as a guarantee in case the tenant causes any damage or any scratches, crashes and any other loss or damage. In this case, the tenant is charged an additional Management Cost. The tenant's liability is limited to the amount pledged as collateral.

By signing the Lease Agreement the tenant accepts that: If after the end of the rental of the car and during its delivery or even after its delivery the damage of the vehicle is ascertained, in the presence of the tenant, it is immediately charged and the tenant hereby authorizes the lessor to charge his bank card with legal actions, the number of which the bank has already disclosed to him and to assume this amount. The car renter recognizes the company's action as legal and waives any objection or dispute.

Car categories and guarantee amounts (Including VAT):

  1. Small Size - Manual: 4500 €
  2. Small Size - Automatic: 4500 €
  3. Economy - Manual: 4500 €
  4. Compact - Manual: 4500 €
  5. Compact Hybrid - Manual: 5500 €
  6. Medium Size - Manual: 5500 €
  7. Medium Size - Automatic: 5500 €
  8. Full Size - Manual: 5500 €
  9. SUV - Manual: 6500 €
  10. SUV Hybrid - Manual: 6500 €
  11. SUV - Automatic: 6500 €
  12. Small Cambrio - Manual: 6500 €
  13. Medium Cambrio - Automatic: 6500 €
  14. Medium Cambrio - Manual: 6500 €
  15. Large Cambrio - Automatic: 6500 €
  16. 7seats Mini Van - Manual: 6500 €
  17. 9seats Mini Bus - Manual Diesel: 6500 €

Car Categories and Management Costs:

  1. Small Size - Manual: 180 €
  2. Small Size - Automatic: 180 €
  3. Economy - Manual: 180 €
  4. Compact - Manual: 180 €
  5. Compact Hybrid - Manual: 280 €
  6. Medium Size - Manual: 280 €
  7. Medium Size - Automatic: 280 €
  8. Full Size - Manual: 280 €
  9. SUV - Manual: 360 €
  10. SUV Hybrid - Manual: 360 €
  11. SUV - Automatic: 360 €
  12. Small Cambrio - Manual: 360 €
  13. Medium Cambrio - Automatic: 360 €
  14. Medium Cambrio - Manual: 360 €
  15. Large Cambrio - Automatic: 360 €
  16. 7seats Mini Van - Manual: 360 €
  17. 9seats Mini Bus - Manual Diesel: 360 €

The full amount of the guarantee is refunded to the tenant if the car is returned exactly as it was received within a period specified by the cooperating banks.

13. FULL PACKAGE

With the option of the Full Package, an additional driver is provided free of charge.

Upon receipt of the vehicle, you will need to present a credit card, from which the amount of exemption will be pledged in case of fines for legal violations or damage to the vehicle in the parts that are not covered.

The amount of the exemption varies according to the vehicle category:

  1. Small Size - Manual: 450 €
  2. Small Size - Automatic: 450 €
  3. Economy - Manual: 450 €
  4. Compact - Manual: 450 €
  5. Compact Hybrid - Manual: 550 €
  6. Medium Size - Manual: 550 €
  7. Medium Size - Automatic: 550 €
  8. Full Size - Manual: 550 €
  9. SUV - Manual: 650 €
  10. SUV Hybrid - Manual: 650 €
  11. SUV - Automatic: 650 €
  12. Small Cambrio - Manual: 650 €
  13. Medium Cambrio - Automatic: 650 €
  14. Medium Cambrio - Manual: 650 €
  15. Large Cambrio - Automatic: 650 €
  16. 7seats Mini Van - Manual: 650 €
  17. 9seats Mini Bus - Manual Diesel: 650 €

In case of selecting the Full Package, the amount of partial discharge is reduced if the following are not met:

  • Driving under the influence of alcohol or other substances.
  • Non-compliance with the Road Traffic Code KOK as applied in Greece
  • Violation of a RED red signal or STOP sign
  • Driving off-road or on a dirt road (eg Balos beach)
  • Exceeding the speed limits. 90 km. Motorway - 30 - 40 km Within the City

In the above cases the renter is additionally charged with a Management Cost charge depending on the car category:

  1. Small Size - Manual: 180 €
  2. Small Size - Automatic: 180 €
  3. Economy - Manual: 180 €
  4. Compact - Manual: 180 €
  5. Compact Hybrid - Manual: 280 €
  6. Medium Size - Manual: 280 €
  7. Medium Size - Automatic: 280 €
  8. Full Size - Manual: 280 €
  9. SUV - Manual: 360 €
  10. SUV Hybrid - Manual: 360 €
  11. SUV - Automatic: 360 €
  12. Small Cambrio - Manual: 360 €
  13. Medium Cambrio - Automatic: 360 €
  14. Medium Cambrio - Manual: 360 €
  15. Large Cambrio - Automatic: 360 €
  16. 7seats Mini Van - Manual: 360 €
  17. 9seats Mini Bus - Manual Diesel: 360 €

With each security option, upon receipt of the vehicle, you must present a credit card issued in the driver's name, from which the amount of exemption from the selected insurance will be deducted plus an amount depending on the vehicle category for cases of fines, violations or damage to the vehicle in parts not covered. This amount is released after the end of the lease if one of the above reasons does not exist.

14. EXTRA SECURITY

No insurance in Greece covers damage to the underside of the vehicle, the roof, the windows and the wheels of the vehicle. Rentacar.gr provides additional insurance at a very low cost which includes a partial discharge. You can select the extra security upon receipt of the vehicle.

  1. Small Size - Manual: 9 € / DAY
  2. Small Size - Automatic: 9 € / DAY
  3. Economy - Manual: 9 € / DAY
  4. Compact - Manual: 9 € / DAY
  5. Compact Hybrid - Manual: 12 € / DAY
  6. Medium Size - Manual: 12 € / DAY
  7. Medium Size - Automatic: 12 € / DAY
  8. Full Size - Manual: 12 € / DAY
  9. SUV - Manual: 15 € / DAY
  10. SUV Hybrid - Manual: 15 € / DAY
  11. SUV - Automatic: 15 € / DAY
  12. Small Cambrio - Manual: 15 € / DAY
  13. Medium Cambrio - Automatic: 15 € / DAY
  14. Medium Cambrio - Manual: 15 € / DAY
  15. Large Cambrio - Automatic: 15 € / DAY
  16. 7seats Mini Van - Manual: 15 € / DAY
  17. 9seats Mini Bus - Manual Diesel: 15 € / DAY

15. WAYS OF PAYMENT

We accept payments by credit cards and debit cards (Visa, Mastercard, Maestro, American Express, Diners, Masterpass), PayPal and deposits in the bank with the reason of the tenant’s name:

EUROBANK

ANAGNOSTAKIS STYL K SI IRAKLEIO

IBAN: 1302 6033 0000 0120 2009 84045

16. FUEL POLICY

The vehicle will be delivered and returned with a specific fuel tank. If you return the car with less fuel than it had when you received it, you will be charged with a non refundable fuel service charge of 25 €, plus any missing fuel.

17. SPECIAL EQUIPMENT AND ADDITIONAL BENEFITS

Child seats are available upon request for all ages according to weight as well as a Specialized Navigation System upon request both with additional charges. Due to insurance policy, it is the tenant's obligation to place the seat in the car.

Note: Seat standards may differ in other countries.

18. SMOKING INSIDE THE CAR

Smoking is prohibited in all our cars.

19. ANIMALS & PETS

Animals or pets are not allowed inside our cars. The only way to be allowed, is to use special boxes, such as those used in airplanes.

20. KEY LOSS/ROAD ASSISTANCE

In case of the loss of a key, the tenant must immediately inform RentCar.gr in order to get a spare key. The cost of the replacement is borne exclusively by the tenant and exists a charge of 250 euros.

If the customer requests roadside assistance, the cost of the crane or any other cost that might arise from the roadside assistance is charged extra.

21. CAR CLEANLINESS

In cases where, after the return of the vehicle, additional cleaning is required because the car is dirty beyond the expected level from its normal use, an additional charge of 100€ will be applied to the receipts of the total service.

22. FINES AND VIOLATIONS

Administrative Sanctions resulting from traffic violations committed during the rental period of the car are fully borne by the tenant and the company must be informed immediately.

23. USE OF THE VEHICLE BY THE TENANT

The customer expressly agrees to the following:

  • Keep the vehicle in good condition
  • Respect the Traffic Code
  • Do not violate traffic lights or the STOP signal
  • Respect the speed limits
  • Do not drive off-road or on a dirt road (eg Balos beach)
  • Do not drive under the influence of alcohol or any other substances
  • Do not use the vehicle to tow another vehicle
  • Do not perform activities for the purpose of subletting the vehicle
  • Do not use the vehicle to participate in competitions or sports, either formal or informal
  • Lock the car properly, in a suitable, appropriate and safe place when not in use
  • Do not provide as collateral, pledge, sell, lease, assign, mortgage, lend or even change or convert any part of the vehicle
  • Stop the car immediately in case of the slightest external or internal indication of technical weakness

24. FREE BENEFITS

  • Theft insurance
  • Liability insurance
  • Personal accident insurance
  • Fire safety
  • Conflict damage relief
  • All taxes, fees and VAT
  • Airport taxes
  • Traffic fees / tolls
  • Special Location Fee
  • Emergency Roadside Assistance
  • Fair Fuel Policy
  • Credit card fees
  • Vehicle Replacement in case of mechanical failure
  • Unlimited free kilometers
  • Emergency communication service