RENTAL TERMS AND CONDITIONS
1. GENERAL INFORMATION ABOUT OUR WEBSITE
By using our website, you fully accept these Terms of Our Rental. Completing a reservation with RentCar.gr means that you, the tenant have agreed and accepted all the terms of our site, therefore all information must be read and understood thoroughly.
We have the right to modify these terms at any time.
Access to our site is available 24 hours a day. In rare cases, the search engine may not be temporarily available due to system maintenance or update. In that case you can contact us by email or phone.
RentCar.gr is committed to ensuring that the information you provide while making a reservation is secured.
While making a reservation, your personal information is required for the process of the reservation (name, surname, telephone number, credit card details, e-mail address, home address, country of origin, postal code and date of birth). By submitting the reservation you agree for the use of this information to be used to complete your booking.
The customer commits to not allow any person to drive the vehicle beyond the persons appearing as drivers in the Rental Agreement signed. In any other case he will be held liable for any damage to the vehicle or to third parties in such case.
The rental day is calculated on a 24-hour basis, with a grace period of 1 hour after the declared time of return or receipt of the car. In case of delayed return, more than 1 hour, then another rental day is charged. The company reserves the right -depending on the availability- to provide a different type of car from the original booking with another one similar or a better class.
In order to provide you the best possible service as well as to upgrade our services, after the expiration of your rental, we send evaluation forms. Any customer feedback and experiences help us become better.
2. DRIVER’S LICENSE
The driver must hold a license for at least one year. His driving license must be either Greek, European (for EU countries) or International (for non-EU countries).
3. RECEIPT / RETURN
The delivery and return of vehicles takes place at any port, airport, or city in Crete by prior arrangement. The company reserves the right to cancel a reservation after a one-hour delay at pickup if no communication has been received from the customer.
4. GEOGRAPHICAL LIMITATIONS
Transportation outside of Crete is not allowed.
5. REQUIRED DOCUMENTS
Upon receipt of the car it is necessary to present a Driver's License, Passport or Identity card and a valid Credit or Debit Card. Please note that the tenant's name must be the same on every needed document.
6. DRIVER’S AGE
The tenant and driver must be over 20 years of age. The driver must hold a license for at least one year.
Drivers from 20 to 24 years old can access to A, B, C categories (Manual or Automatic Gear Box) and small SUV - Drivers from 25 can access all categories
7. MINIMUM RENT
The minimum rental at RentCar.gr is 1 hour, which is defined as 1 (one) day’s rental.
8. CANCELLATION AND CHANGE POLICY
Cancellations up to 15 days prior the starting date of the contract : Refunds Seventy-five percent of the total amount of the reservation - Cancellations from 14 days prior arrival day to No show : No refund - Car return prior to the end of the contract: the remaining days are not refundable.
9. RETURN OF THE VEHICLE
The tenant must return the vehicle to the agreed location and date as specified in the Rental Agreement. If the vehicle is returned to a different location there is an additional cost and is made by arrangement.
10. GENERAL CONDITIONS FOR RENTING A CAR
Customers pick up the rented vehicle as it is described in the Rental Agreement , in perfect working condition, with all its documents, tires, wheels, crystal/glasses, tools, and accessories, and undertake the obligation to take care of it and return it in the same condition as received. Furthermore, customers must respect and drive according to the Highway Code (KOK) applicable in Greece.
By signing the Rental Agreement, customers accept the rental terms and conditions as defined by RentCar.gr.
In case of an accident, the tenant is obliged to immediately inform RentCar.gr and to immediately notify the Traffic Police and the Insurance Company.
11. WAYS OF PAYMENT
We accept payments by credit cards, debit cards (Visa and Mastercard, Maestro, Masterpass), PayPal, in cash and deposit in the bank with the reason for the tenant's name:
ANAGNOSTAKIS STYL K SI IRAKLEIO
Security Deposits can be made with a debit or credit card and are processed by the Greek card payment company Cardlink. They are automatically released at the end of the rental agreement. Each bank sets its own terms and conditions regarding the time needed for release and crediting to the cardholder's account from the moment the request is received until the return. RentCar.gr cannot be held responsible for delays imposed by banking institutions.
12. SPECIAL EQUIPMENT AND ADDITIONAL BENEFITS
Child seats are available upon request for all ages according to weight as well as a Specialized Navigation System upon request both with additional charges. Due to insurance policy, it is the tenant's obligation to place the seat in the car.
Note: Seat standards may differ in other countries.
Our company is able to provide you with an additional option upon car pickup at the Rental Desk, which covers Wheels, Underneath & Glasses of the car, which is not cover by any insurance companies in Greece.
13. SMOKING INSIDE THE CAR
Smoking is prohibited in all our cars.
14. ANIMALS & PETS
Animals or pets are not allowed inside our cars. The only way to be allowed, is to use special boxes, such as those used in airplanes.
15. KEY LOSS/ROAD ASSISTANCE
In case of the loss of a key, the tenant must immediately inform RentCar.gr in order to get a spare key.
16. FINES AND VIOLATIONS
Administrative Sanctions resulting from traffic violations committed during the rental period of the car are fully borne by the tenant and the company must be informed immediately.
17. USE OF THE VEHICLE BY THE TENANT
The customer expressly agrees to the following:
- Keep the vehicle in good condition
- Respect the Traffic Code
- Do not violate traffic lights or the STOP signal
- Respect the speed limits
- Do not drive off-road or on a dirt road (eg Balos beach)
- Do not drive under the influence of alcohol or any other substances
- Do not use the vehicle to tow another vehicle
- Do not perform activities for the purpose of subletting the vehicle
- Do not use the vehicle to participate in competitions or sports, either formal or informal
- Lock the car properly, in a suitable, appropriate and safe place when not in use
- Do not provide as collateral, pledge, sell, lease, assign, mortgage, lend or even change or convert any part of the vehicle
- Stop the car immediately in case of the slightest external or internal indication of technical weakness
18. FREE BENEFITS
- Theft insurance
- Liability insurance
- Personal accident insurance
- Fire safety
- Conflict damage relief
- All taxes, fees and VAT
- Airport taxes
- Traffic fees / tolls
- Special Location Fee
- Emergency Roadside Assistance
- Fair Fuel Policy
- Credit card fees
- Vehicle Replacement in case of mechanical failure
- Unlimited free kilometers
- Emergency communication service
- Disinfection-Biological cleaning
- Pickup and drop off directly at Airport