RENTAL TERMS AND CONDITIONS

1. GENERAL INFORMATION ABOUT OUR WEBSITE

By using our website, you fully accept these Terms of Our Rental. Completing a reservation with RentCar.gr means that you, the tenant have agreed and accepted all the terms of our site, therefore all information must be read and understood thoroughly.

We have the right to modify these terms at any time.

Access to our site is available 24 hours a day. In rare cases, the search engine may not be temporarily available due to system maintenance or update. In that case you can contact us by email or phone.

RentCar.gr is committed to ensuring that the information you provide while making a reservation is secured.

While making a reservation, your personal information is required for the process of the reservation (name, surname, telephone number, credit card details, e-mail address, home address, country of origin, postal code and date of birth). By submitting the reservation you agree for the use of this information to be used to complete your booking.

The customer commits to not allow any person to drive the vehicle beyond the persons appearing as drivers in the Rental Agreement signed. In any other case he will be held liable for any damage to the vehicle or to third parties in such case.

The rental day is calculated on a 24-hour basis, with a grace period of 1 hour after the declared time of return or receipt of the car. In case of delayed return, more than 1 hour, then another rental day is charged. The company reserves the right -depending on the availability- to provide a different type of car from the original booking with another one similar or a better class.

In order to provide you the best possible service as well as to upgrade our services, after the expiration of your rental, we send evaluation forms. Any customer feedback and experiences help us become better.

2. DRIVER’S LICENSE

The driver must hold a driving license for at least one year. The license must be Greek, European (for EU countries), or International (for non-EU countries).
Please note that the International Driving License must be accompanied by the local license, and the renter is responsible for ensuring that their documents are valid in Greece.

3. RECEIPT / RETURN

The delivery and return of vehicles takes place at any port, airport, or city in Crete by prior arrangement. The company reserves the right to cancel a reservation after a one-hour delay at pickup if no communication has been received from the customer.

4. GEOGRAPHICAL LIMITATIONS

Transportation outside of Crete is not allowed.

5. REQUIRED DOCUMENTS

Upon receipt of the car it is necessary to present a Driver's License, Passport or Identity card and a valid Credit or Debit Card. Please note that the tenant's name must be the same on every needed document.

6. DRIVER’S AGE

The tenant and driver must be over 20 years of age. The driver must hold a license for at least one year. There may be special conditions for drivers aged 20-24 & aged 75 + - Please contact us.

Drivers from 20 to 24 years old can access to A, B, C categories (Manual or Automatic Gear Box) and small SUV - Drivers from 25 can access all categories

7. MINIMUM RENT

The minimum rental at RentCar.gr is 1 hour, which is defined as 1 (one) day’s rental.

8. CANCELLATION AND CHANGE POLICY

Cancellations up to 8 days prior the starting date of the contract: Refunds Seventy-five percent of the total amount of the reservation - Cancellations from 7 days prior arrival day to No show : No refund - Car return prior to the end of the contract: the remaining days are not refundable. Bookings made less than 8 days prior pick-up date or for last-minute reservations, cancellations will not be eligible for a refund.

The following cases are considered cancellations where the customer is not entitled to a refund:
• Non-acceptance of the terms and conditions of vehicle rental
• No Show
• Invalid or expired driver's license, or absence of a driver's license
• Invalid transaction of the exemption amount and/or the remaining booking amount
• Customer behavior at the office is not compliant with the rental terms.
Last-minute bookings are defined as bookings made within 24 hours before the vehicle pick-up time.

The delivery time for last-minute bookings may be adjusted by staff according to the day's schedule. The customer will be informed by phone and/or email."

Our cancellation and refund policies apply uniformly to all customers, regardless of their country of origin. By accepting these terms, all users agree to follow the cancellation and refund policies outlined above, subject to the jurisdiction specified in Section 20 (Governing Law and Jurisdiction).

9. RETURN OF THE VEHICLE

The tenant must return the vehicle to the agreed location and date as specified in the Rental Agreement. If the vehicle is returned to a different location additional costs apply and must be arranged in advance. Delays in drop-off exceeding 1 hour, as specified in the Rental Agreement, will incur an additional day charge.For any delays exceeding the one-hour grace period, please contact us immediately to avoid cancellation of your coverage..Vehicles must be returned with the same fuel level as at the time of rental. If returned with less fuel, a fee of 15€ plus the cost of the missing fuel will be charged.

Modifications of drop-off must take place at least 24 hours before the initial scheduled date and time.

10. GENERAL CONDITIONS FOR RENTING A CAR

Customers pick up the rented vehicle as it is described in the Rental Agreement , in perfect working condition, with all its documents, tires, wheels, crystal/glasses, tools, and accessories, and undertake the obligation to take care of it and return it in the same condition as received. Furthermore, customers must respect and drive according to the Highway Code (KOK) applicable in Greece.

By signing the Rental Agreement, customers accept the rental terms and conditions as defined by RentCar.gr.

In case of an accident, the tenant is obliged to immediately inform RentCar.gr and to immediately notify the Traffic Police and the Insurance Company.

11. WAYS OF PAYMENT

We accept payments by credit cards, debit cards (Visa and Mastercard, Maestro, Masterpass), PayPal (οnly on website), in cash and deposit in the bank with the reason for the tenant's name:

EUROBANK

WIN CONSULTING SA

IBAN:GR2802603300000130200934935

BIC/SWIFT: ERBKGRAA

Security Deposits can be made with a debit or credit card and are processed by the Greek card payment company Cardlink. They are automatically released at the end of the rental agreement. Please note that the actual time for funds to appear in your account may vary depending on your bank’s processing times, which typically range from 14-30 business days. RentCar.gr is not responsible for delays caused by your banking institution.

12. SPECIAL EQUIPMENT AND ADDITIONAL BENEFITS

Child seats are available upon request for all ages according to weight as well as a Specialized Navigation System upon request both with additional charges. Due to insurance policy, it is the tenant's obligation to place the seat in the car.

Note: Seat standards may differ in other countries.

Our company is able to provide you with an additional option upon car pickup at the Rental Desk, which covers Tires & Glasses of the car, which is not cover by most of insurance companies in Greece.

13. SMOKING INSIDE THE CAR - VEHICLE CLEANING

Smoking is prohibited in all our cars.

The vehicle must be returned in a suitable state of cleanliness to allow for inspection upon collection. If the cleanliness of the vehicle upon return prevents an external inspection, an additional charge of €20 will be applied to the card declared upon car delivery.

During the vehicle inspection, if it is found that the driver or passengers have smoked inside the vehicle, if the terms for transporting pets have not been followed, if the vehicle interior is dirty or stained with residues such as sand, sunscreen oils, salty seawater, etc., an additional cleaning charge of €150 will be applied to the card provided at the contract signing for the biological cleaning of the vehicle interior.

14. ANIMALS & PETS

Animals or pets are not allowed inside our cars. The only way to be allowed, is to use special boxes, such as those used in airplanes.

15. KEY LOSS/ROAD ASSISTANCE

In case of the loss of a key, the tenant must immediately inform RentCar.gr in order to get a spare key. Additional charge: Key cost + Administrative expenses €25 + Transport cost (calculated based on mileage)

16. FINES AND VIOLATIONS

Administrative Sanctions resulting from traffic violations committed during the rental period of the car are fully borne by the tenant and the company must be informed immediately. If the company receives fines related to traffic code violations, an additional charge equal to the amount of the fine + €15 (administrative expenses) will be charged to the card declared at the time of contract signing.

17. USE OF THE VEHICLE BY THE TENANT

The customer expressly agrees to the following:

Keep the vehicle in good condition
Respect the Traffic Code
Do not violate traffic lights or the STOP signal
Respect the speed limits
Do not drive off-road or on a dirt road (eg Balos beach)
Do not drive under the influence of alcohol or any other substances
Do not use the vehicle to tow another vehicle
Do not perform activities for the purpose of subletting the vehicle
Do not use the vehicle to participate in competitions or sports, either formal or informal
Lock the car properly, in a suitable, appropriate and safe place when not in use
Do not provide as collateral, pledge, sell, lease, assign, mortgage, lend or even change or convert any part of the vehicle
Stop the car immediately in case of the slightest external or internal indication of technical weakness

Mechanical damages caused by negligence or improper use of the vehicle remain the responsibility of the customer. Examples include: Using the wrong fuel, Failing to apply the handbrake on steep slopes,
Driving at excessive speeds or sudden braking, Ignoring warning lights on the dashboard , Overloading the vehicle, Improper use of the manual or automatic transmission. This list is not exhaustive

18. FREE BENEFITS

Theft insurance*
Liability insurance
Personal accident insurance*
Fire safety*
Conflict damage relief*
All taxes, fees and VAT
Airport taxes
Traffic fees / tolls
Special Location Fee
Emergency Roadside Assistance
Fair Fuel Policy
Credit card fees
Vehicle Replacement in case of mechanical failure
Unlimited free kilometers
Emergency communication service
Pickup and drop off directly at Airport

* include in Gold Package only

19. INSURANCE

1- The Silver package includes third-party liability insurance (CDW), which is the minimum required insurance according to Greek legislation (Law 489/1976), necessary for a vehicle to circulate on the Greek road network. The customer is responsible for all damages during the rental period.
2- The Gold package (FDW) includes:
    · Collision damage coverage*
    · Theft coverage
    · Fire coverage
    · Personal accident insurance
    · Third-party liability insurance
    · Towing and vehicle replacement in case of mechanical damage
    · Additional driver at no charge, provided the second driver is between 25-75 years old.

Important: Damages to tires and glass are NOT covered by our standard insurance packages (Silver and Gold). To protect yourself from these damages, we recommend adding the optional Platinum Coverage*. Without this coverage, you will be fully responsible for any costs associated with tire or glass damage. The final amount for optional tire and glass coverage depends on the vehicle category and the rental duration.

We strongly recommend adding Platinum Coverage to avoid unforeseen expenses for tires and glass, which are typically not covered by most insurance providers.

* with lower excess

Costs for processing claims: regardless of coverage: 35€

Regardless of the coverage you have chosen, a deposit is required to cover the deductible. The amount depends on the driver's age, the vehicle category, and the coverage selected. For more information regarding deposits/deductible coverage, please contact our office with your reservation code at [email protected].

ACCIDENT/INCIDENT
In case of an accident/incident, the client is obligated to immediately inform Rentcar.gr so that the insurance company can come to record the damages at the exact location.
The renter must also contact the police authorities and provide Rentcar.gr with the official report from the authorities.
Failure to comply with this procedure will result in the total cost of the damage being attributed to the client and charged to the declared card.

In case the responsibility of the renter or the declared drivers is involved, the cost will be up to the amount of the excess /deductible (only with the Gold and Platinum Package)(except for violations of the Traffic Code, such as driving under the influence of alcohol, drugs, etc., where the total cost will be charged).

20. GOVERNING LAW - JURISDICTION

The terms of the agreement are governed by the Greek laws, based on which these terms are also interpreted. For the resolution and settlement of any dispute arising from the interpretation or/and enforcement/implementation hereof, the Courts of Heraklion shall have exclusive jurisdiction.